Shipping policy

At MILA ON MOON, we are committed to providing a smooth and reliable delivery experience. Please review the following shipping information before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days, Monday through Friday
Orders are not processed on weekends or public holidays
Processing times may be slightly longer during peak seasons, promotional periods, or periods of high order volume

2. Shipping Time

Estimated delivery timeframes are as follows:

United States: 5–10 business days
International: 7–15 business days

Please note that these delivery timeframes are estimates only. Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather conditions, and other external factors.

3. Shipping Rates

🚚 Free Shipping

Free standard shipping is available on orders of $60 USD or more.

📦 Standard Shipping

For orders between $0.00 and $59.99 USD:

Flat shipping rate: $10.00 USD

⚡ Expedited Shipping

Flat shipping rate: $20.00 USD

4. Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address provided at checkout
Tracking information may take 1–3 business days to update after shipment

5. Shipping Delays

Although we make every effort to deliver orders as quickly as possible, delays may occasionally occur due to:

Shipping carrier delays
Customs processing
Weather conditions
High order volume
Other circumstances beyond our control

MILA ON MOON is not responsible for delays caused by external factors beyond our reasonable control.

6. Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before submitting your order.

We are not responsible for orders delivered to an incorrect address provided by the customer
Additional shipping fees may apply if an order needs to be reshipped
Once an order has entered processing or has been shipped, we may not be able to change the delivery address

7. Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, MILA ON MOON is not responsible for lost or stolen packages
Customers should contact the shipping carrier directly to request further information or assistance
Our customer support team will assist where reasonably possible to help investigate and resolve the issue

For any questions regarding your order or shipment, please contact us at:

📧 contact@milaonmoon.com